Back Office Staff

We are looking for a dedicated and responsible Shipping & Calling Support Executive to join our fast-growing e-commerce company. The ideal candidate will manage daily order processing, coordinate shipments, verify customer orders through calls, handle RTO cases, and ensure a smooth post-order experience for customers.

• Key ResponsibilitiesShipping OperationsProcess daily customer orders using Shiprocket.
• Generate shipping labels and invoices.
• Coordinate with warehouse staff for order dispatch.
• Monitor shipment status and resolve courier-related issues.
• Track delayed, lost, or stuck shipments.
• Handle NDR (Non-Delivery Report) cases promptly.
• Coordinate with courier partners for smooth deliveries.
• Calling & Customer VerificationCall customers to confirm COD orders, addresses, and contact details.
• Contact customers for NDR and delivery-related issues.
• Coordinate with customers to reduce RTO (Return to Origin).
• Maintain professional and courteous communication at all times.
• Customer SupportRespond to customer inquiries via WhatsApp, email, and phone.
• Resolve order-related issues such as shipping updates, replacements, cancellations, and delivery concerns.
• Maintain high customer satisfaction through timely responses.
• Reporting & DocumentationMaintain accurate records in Excel or Google Sheets.
• Update order statuses and customer interactions.
• Prepare daily reports for shipments, NDR, and RTO cases.
• Required SkillsGood communication skills in Hindi and basic English.
• Comfortable speaking with customers over phone.
• Basic computer knowledge.
• Familiarity with Microsoft Excel or Google Sheets.
• Ability to multitask and work under deadlines.
• Positive attitude with strong problem-solving skills.