Front Office Executive

Pay: ₹12,000.00 - ₹15,000.00 per month

Job description:

Job Summary

We are looking for an energetic and confident Front Desk Executive who can also handle membership sales for our gym/fitness center. The candidate will be responsible for managing front desk operations, handling customer inquiries, converting leads into memberships, and creating a welcoming experience for members and visitors.

Key ResponsibilitiesFront Desk Operations

• Welcome members and visitors professionally.
• Handle walk-ins, calls, WhatsApp, and social media inquiries.
• Manage member check-ins and appointment scheduling.
• Maintain cleanliness and organization of the reception area.

Sales & Membership Conversion

• Explain gym packages, offers, and fitness programs to potential clients.
• Follow up with leads and convert inquiries into memberships.
• Achieve monthly membership sales targets.
• Upsell personal training, nutrition plans, and renewal packages.
• Maintain lead and customer follow-up records.

Customer Relationship Management

• Build strong relationships with members.
• Resolve customer concerns professionally.
• Ensure high member satisfaction and retention.

Administrative Responsibilities

• Handle billing, receipts, and payment follow-ups.
• Maintain daily sales and front desk reports.
• Coordinate with trainers and management regarding member requirements.

Required Skills

• Strong communication and convincing skills.
• Sales-oriented and target-driven attitude.
• Presentable and confident personality.
• Basic computer knowledge (Excel, billing software, WhatsApp handling).
• Ability to multitask and handle customer interactions smoothly.

Qualifications

• Graduate / Undergraduate.
• Freshers with excellent communication skills may also apply.

Preferred Experience

• Experience in gym sales, fitness industry, hospitality, retail sales, or front office roles is preferred.

Salary

• Fixed Salary + Attractive Incentives on Membership Sales

Benefits

• Sales Incentives
• Free Gym Membership
• Growth Opportunities
• Friendly Work Environment

Benefits:

• Flexible schedule
• Paid time off

Language:

• English (Preferred)

Location:

• Mohali, Punjab (Required)

Work Location: In person