Collections Trainee

Job Description (JD) – COLLECTIONS TRAINEE

Level

• L4

Department

• DMS

Designation

• Graduate Executive Trainee

Responsible For

• Allocation of portfolio to vendor

Location

• Rajasthan – Jaipur, Bikaner, Sri Ganganagar, Jodhpur

Experience

• No minimum experience, internship preferably in Financial Services/Banking/FMCG/NBFC

Preferred Age

• Maximum 30 years

Qualification

• Post Graduate

Reporting To

• Area Manager

Nature of Role

• Individual Performer

Skill Set Required

• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

Role Profile / Job Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Key Performance Area

• Achieving the bucket wise resolution as per the target.
• Reducing the flow rate to the next buckets.
• Managing the Agencies & monitoring their performance.