Sales & Marketing Manager

We are looking for a Growth Manager who will own the client journey end to end — converting leads before and after their consultation calls, and delivering a high-quality after-sales experience that turns first-time clients into loyal, repeat customers. This is a revenue-owning role: you will be measured on call-to-sale conversion, repeat purchase rate, and client retention. You will work closely with our therapists, astrologers, and marketing team from our office.

Key Responsibilities

1. Pre-Call Conversion (Before the Consultation)

• Engage inbound leads from ads, social media, WhatsApp, and website enquiries within defined turnaround times
• Understand each client's concern (therapy or astrology) with sensitivity and recommend the right consultant, package, or session type
• Book, confirm, and reduce no-shows for consultation calls through structured reminders and follow-ups
• Handle pricing questions, hesitations, and objections empathetically to maximize booked and paid consultations
• Maintain accurate lead records, follow-up schedules, and pipeline status in the CRM / tracking sheets

2. Post-Call Conversion (After the Consultation)

• Follow up with clients after their first session or free/discovery call to convert them into paid packages, multi-session plans, or premium services
• Recommend suitable upsells and cross-sells (e.g., extended therapy plans, detailed astrology reports, remedies, follow-up readings) based on the consultant's guidance
• Recover and re-engage dropped or undecided leads through calls, WhatsApp, and email nurture flows
• Coordinate with therapists and astrologers to ensure smooth handovers and accurate post-session recommendations

3. After-Sales Service & Retention

• Act as the single point of contact for existing clients — rescheduling, session support, payment issues, and general queries
• Run structured feedback collection after sessions; resolve complaints and escalations quickly and empathetically
• Drive repeat bookings, renewals, and referrals through relationship-building and periodic check-ins
• Manage refunds/adjustments as per company policy while protecting client trust
• Track retention, repeat-purchase, and satisfaction metrics; share weekly reports and improvement ideas with management

4. Growth & Process Ownership

• Continuously improve sales scripts, follow-up cadences, and WhatsApp/email templates based on what converts
• Work with marketing on lead quality feedback, offers, and campaigns for repeat clients
• Build simple SOPs so the pre-sales, post-sales, and support processes can scale with the team

What We're Looking For

• Prior experience in sales, client servicing, or growth roles — ideally in wellness, healthcare, coaching, or consultation-based services
• Strong communication skills with high empathy, especially handling sensitive personal conversations
• Comfort working with CRM/tracking tools and structured follow-up systems
• Target-driven mindset with a track record of hitting conversion or retention numbers
• Ability to coordinate across teams (consultants, marketing) without dropping details

Key Metrics You'll Own

• Call-to-sale conversion rate
• Repeat purchase rate
• Client retention and satisfaction scores