Sales Team Leader

Sales Team Leader | Head of Sales | Telesales Manager | Inbound Sales Manager

Company: Ayurnnath Ayurveda

Location: Garia, Kolkata (Work From Office)

Employment Type: Full-Time

Experience Required: 3-8 Years

Industry Preference: Ayurvedic | Healthcare | Pharmaceutical | Nutraceutical | Wellness | D2C | E-commerce

About Ayurnnath Ayurveda :

Ayurnnath Ayurveda is a fast-growing Ayurvedic healthcare brand committed to delivering high-quality herbal wellness products across India. We are expanding our sales operations and looking for an experienced Sales Team Leader / Head of Sales to build, manage, train, and scale our Inbound Telesales Team.

This role is ideal for professionals with a strong background in telesales leadership, inbound sales, team management, coaching, and revenue growth.

Position Summary :

We are seeking a highly motivated and experienced Sales Team Leader / Inbound Sales Manager who can lead a team of telesales executives handling inbound customer enquiries in Bengali and Hindi.

The candidate should have hands-on experience in driving sales performance, improving conversion rates, coaching telecallers, monitoring KPIs, and achieving aggressive revenue targets.

Key Responsibilities:

• Lead and manage an Inbound Telesales Team.
• Drive daily, weekly, and monthly sales targets.
• Improve Lead-to-Sale Conversion Rate.
• Coach and mentor Sales Executives through regular feedback.
• Conduct call monitoring, call audits, and quality evaluations.
• Handle customer escalations and resolve sales objections.
• Develop sales scripts and objection-handling strategies.
• Monitor productivity, attendance, and sales discipline.
• Generate Daily MIS, Sales Reports, and Performance Dashboards.
• Track KPIs and implement performance improvement plans.
• Collaborate with the Digital Marketing Team to improve lead quality.
• Recruit, train, and retain high-performing sales professionals.
• Build a positive, target-driven sales culture.

Required Experience :

3-8 years of experience in Telesales, Inside Sales, or Call Centre Sales.

• Minimum 2 years of experience as:
• Sales Team Leader
• Telesales Team Leader
• Assistant Sales Manager
• Sales Manager
• Head of Sales
• Call Centre Team Leader
• Proven experience managing a team of 10+ telecallers.
• Strong track record of consistently achieving sales targets.

Mandatory Skills :

• Inbound Telesales
• Team Leadership
• Sales Coaching
• Sales Management
• Team Handling
• Revenue Growth
• Customer Relationship Management (CRM)
• Lead Management
• Conversion Optimization
• Objection Handling
• Closing Techniques
• Sales Training
• Performance Management
• MIS Reporting
• Sales Analytics
• Excel / Google Sheets
• Team Motivation
• Customer Retention

Preferred Industry ExperienceCandidates from the following industries will be given preference:

• Ayurvedic Products
• Healthcare
• Pharmaceutical
• Nutraceutical
• Herbal Products
• Wellness
• D2C Brands
• E-commerce
• Call Centre
• BPO
• Inside Sales

Language Requirement:

• Bengali – Mandatory
• Hindi – Mandatory
• English – Preferred

EducationGraduate in any discipline.

MBA (Marketing / Sales) will be an added advantage but is not mandatory.

Key Performance Indicators (KPIs)

• Team Sales Achievement
• Sales Conversion %
• Revenue Growth
• Average Order Value (AOV)
• Team Productivity
• Customer Satisfaction (CSAT)
• Call Quality Score
• Follow-up Success Rate
• Attendance & Team Discipline
• Team Retention
• What We OfferCompetitive Fixed Salary (Based on Experience)
• Attractive Monthly Performance Incentives
• Leadership Position
• Career Growth Opportunities
• Professional Work Environment
• Regular Sales & Leadership Training
• Long-Term Growth with a Fast-Expanding Ayurvedic Brand

Ideal Candidate:

We are looking for a leader who doesn't just manage a team—but builds one. Someone who can inspire telecallers, improve conversion rates, analyze sales performance, solve problems, and consistently deliver business growth.

If you have experience leading inbound telesales teams and are passionate about developing high-performing sales professionals, we'd love to meet you.