Team Leader

Job Description – Team Leader

Position: Team Lead (2W Rider Recruiter- Field Recruitment)

Reporting To: Area Manager

Job Summary

The Team Leader will be responsible for managing ground-level operations, rider hiring, attendance tracking, order monitoring, COD follow-ups, and coordination with internal teams. The role requires strong leadership, communication, and problem-solving skills to ensure smooth daily operations and timely deliveries.

Key Roles & Responsibilities

1. Rider Hiring & On-boarding

• Source and on-board delivery riders through field hiring and local networks.
• Conduct initial screening and document verification.
• Ensure proper induction and on-boarding of new riders.

2. Attendance Management

• Monitor daily attendance and follow up with absentees.
• Maintain accurate attendance records.
• Ensure manpower availability as per operational requirements.

3. Order & Rider Tracking

• Track order status and rider movement through operational tools/apps.
• Coordinate with riders for timely deliveries.
• Resolve delivery delays and operational escalations.

4. COD Monitoring

• Monitor daily COD collections from riders.
• Ensure timely reconciliation and cash submission.
• Maintain proper COD records and reports.

5. Payroll Coordination

• Compile attendance, performance, and COD data for salary processing.
• Coordinate for timely payroll support.
• Address rider salary-related concerns.

6. Field Operations Management

• Supervise daily field operations and rider activities.
• Resolve operational and rider-related issues.
• Ensure adherence to company policies and operational standards.

7. Reporting & Communication

• Prepare daily and weekly operational reports.
• Maintain smooth communication with riders and internal teams.
• Escalate critical operational issues when required.

Required Skills & Qualifications

• Good communication and coordination skills.
• Strong leadership and team-handling abilities.
• Basic knowledge of MS Excel and operational tools.
• Problem-solving and decision-making skills.
• Ability to manage field operations efficiently.

Preferred Experience

• 1–3 years of experience in logistics, delivery operations, or team-handling roles.
• Experience managing riders/drivers in e-commerce or logistics operations will be an added advantage.