Telecalling Executive

Telecaller ResponsibilitiesCustomer CallingCall existing and new customers.Introduce CCTV, laptop, desktop, biometric, networking, and security solutions.Lead GenerationCollect customer requirements.Identify potential clients for CCTV installation, AMC, laptop repair, and security systems.Follow-upFollow up on quotations sent by your team.Remind customers about pending approvals and payments.AMC Renewal CallsContact customers before CCTV, laptop, or networking AMC expiry.Schedule renewal meetings.Service CoordinationBook service appointments.Coordinate between customers and technicians.Database ManagementMaintain customer records in Excel or CRM.Update contact details and service history.WhatsApp & Email SupportSend quotations, brochures, and service details.Share company profile and promotional offers.Customer FeedbackCollect feedback after installation or service.Report customer complaints to management.Daily ReportingNumber of calls made.Leads generated.Follow-ups completed.Appointments fixed.Sales closed.Daily Target Example100–150 calls per day15–20 interested leads5–10 site visit appointments2–3 quotation follow-ups1–2 sales closures supportFor your business, the telecaller should focus mainly on CCTV installation leads, AMC renewals, laptop service inquiries, and corporate office security requirements. This will directly help increase revenue and keep technicians busy.