Front Desk Receptionist

Job Title: Receptionist / Front Desk Executive

Location: Washkiya Laundry Services, Sus, Baner NX, Pune

About the Role

We are looking for a friendly, organized, and customer-focused Receptionist to join our team. The ideal candidate will be responsible for managing front desk operations, assisting customers, handling inquiries, and ensuring a smooth customer experience.

Key Responsibilities

• Welcome and assist walk-in customers professionally.
• Handle customer inquiries via phone, WhatsApp, and email.
• Manage service bookings, order entries, and billing.
• Coordinate with operations and delivery teams for order updates.
• Maintain customer records and daily reports.
• Handle cash, digital payments, and invoice generation.
• Ensure the reception area is clean and presentable.
• Follow up with customers regarding service updates and feedback.

Requirements

• Graduate or undergraduate with relevant experience.
• Good communication skills in English, Hindi, and Marathi.
• Basic computer knowledge (MS Office, email, WhatsApp).
• Customer service experience preferred.
• Strong organizational and multitasking skills.
• Positive attitude and professional appearance.

Working Hour

• Full-time
• 6 days a week
• Weekend availability preferred.

Join Washkiya and become the face of our growing premium laundry and dry-cleaning service!