Receptionist Cum Telecaller

We are looking for a friendly, well-spoken, and organized Receptionist cum Telecaller to manage the front desk, handle incoming calls, welcome visitors, and support customer communication. The ideal candidate should possess excellent communication skills, a professional attitude, and the ability to multitask efficiently.

Key Responsibilities:

Reception & Front Desk

• Welcome and assist visitors, clients, and vendors in a courteous and professional manner.
• Manage the reception area and ensure it remains clean and presentable.
• Handle incoming and outgoing courier, mail, and visitor records.
• Coordinate visitor appointments with relevant departments.

Telecalling & Customer Support

• Answer incoming telephone calls and direct them to the appropriate department.
• Make outbound calls to existing and prospective customers for follow-ups, Indiamart enquiries, feedback, and promotional activities.
• Handle customer enquiries professionally and provide accurate information about the company's products and services.
• Record customer interactions and maintain call logs.
• Follow up on pending enquiries and update the sales team accordingly.
• Perform other administrative duties assigned by management.

• Desired Skills
• Excellent verbal and written communication skills in Hindi
• Be able to read and write in English.
• Pleasant personality with a professional appearance.
• Good telephone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of MS Office (Word, Excel, Outlook).
• Basic knowledge of Tally ERP 9
• Ability to work independently and as part of a team.

• Qualifications
• 10th and 12th pass.
• 1–2 years of experience as a receptionist, telecaller, customer service executive, or similar role.
• Freshers with excellent communication skills may also apply.

Working Hours 9 am to 6 pm Monday to Saturday

Preferred Qualities

• Positive attitude and customer-focused approach.
• Strong follow-up skills.
• Ability to remain calm under pressure.
• Punctual, disciplined, and eager to learn.