Taggd

Customer Care Executive

Taggd
Hebbal Kempapura, Bengaluru/Bangalore
₹15,000 - ₹27,000 monthly

Fixed

₹15,000 - ₹27,000

Earning Potential

₹27,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

7 applicants

7 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

  • Job Title: Call Centre Executive – Customer Care Operations
  • Location: Bengaluru
  • Department: Customer Care / CRM
  • Role Overview
  • We are looking for a customer-focused and detail-oriented Call Centre Executive to manage Direct-to-Consumer (DTC) interactions, handle product complaints, and ensure accurate Salesforce CRM entries. The role involves delivering timely resolutions, maintaining service quality, and enhancing overall customer experience.
  • Key Responsibilities
  • Customer Interaction & Complaint Handling
  • Handle inbound and outbound calls, emails, and chat queries from customers
  • Manage DTC complaints and service requests across multiple channels
  • Address product-related complaints (quality, packaging, defects, usage issues)
  • Manage Doctor Appointments
  • Manage Vending coffee complaint calls
  • Deliver prompt and effective resolutions while ensuring a positive customer experience
  • CRM & Salesforce Management
  • Accurately log all customer interactions and complaints in Salesforce CRM
  • Categorize and track cases with complete details for proper resolution
  • Maintain high standards of data accuracy and documentation
  • Case Resolution & Coordination
  • Coordinate with cross-functional teams (Quality, Logistics, Sales, Marketing)
  • Ensure timely closure of complaints within defined TAT and SLA timelines
  • Escalate critical and unresolved cases to senior stakeholders
  • Performance & Quality
  • Achieve targets related to CSAT, FCR, AHT, TAT, and productivity
  • Maintain quality standards as per process guidelines
  • Follow compliance, SOPs, and audit requirements
  • Key Skills & Competencies
  • Strong communication and interpersonal skills
  • Customer-centric approach with problem-solving ability
  • Proficiency in CRM tools (Salesforce preferred)
  • Proficiency In Hindi and English .
  • Ability to handle high call volumes and multitask
  • Attention to detail and accuracy in data entry
  • Basic understanding of complaint management processes
  • Qualification & Experience
  • Graduate in any discipline
  • 1–3 years of experience in call centre / customer care operations
  • Experience in DTC or FMCG complaint handling is preferred
  • Prior exposure to Salesforce or CRM systems is an advantage
  • Key Performance Indicators (KPIs)
  • Customer Satisfaction (CSAT)
  • Resolution Turnaround Time (TAT)
  • First Call Resolution (FCR)
  • Call Handling Volume & Quality
  • Accuracy of Salesforce Entries
  • Preferred Attributes
  • Ability to handle escalations calmly and professionally
  • Strong teamwork and coordination skills
  • Adaptability in a fast-paced environment
  • Willingness to work in shifts (if applicable)


Job role

Work location
Work locationKirloskar Business Park, Hebbal Kempapura, Bengaluru, Karnataka, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
EducationGraduate
Skills
SkillsBlended process, Domestic BPO, Email process, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Hindi
Gender
GenderAny gender

About company

Name
NameTaggd
Address
AddressKirloskar Business Park, Hebbal Kempapura, Bengaluru, Karnataka, India
Job posted by Taggd

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You can expect a minimum salary of 15,000 INR and can go up to 27,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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