Telecaller

Here is a clear, professional job description template for a Telecaller (Customer Support / Telesales / Outbound Specialist) that you can copy and paste directly into your job posting:

Job Title: Telecaller / Customer Support Executive

Job Summary:

We are looking for a enthusiastic and results-driven Telecaller to join our team. In this role, you will be responsible for reaching out to potential and existing customers to promote our products/services, answer inquiries, qualify leads, and drive customer satisfaction.

• Key Responsibilities:Make cold calls and follow up with prospective leads to generate sales or inquiries.
• Handle inbound calls, address customer queries, and provide accurate information regarding products and services.
• Maintain a database of client interactions, feedback, and call logs in the CRM system.
• Understand customer needs and recommend appropriate solutions or products.
• Achieve daily, weekly, and monthly targets for call volume, lead generation, or sales conversions.
• Follow communication scripts and guidelines while keeping conversations engaging and professional.
• Requirements & Qualifications:Education: Minimum High School Diploma / 10th/12th Pass or equivalent (Graduate preferred).
• Experience: Prior experience as a Telecaller, Telesales Executive, or Customer Service Representative is a plus (Freshers are welcome to apply).
• Languages: Proficiency in Hindi, Telugu, Kannada, or other relevant regional languages along with basic English.
• Skills:
• Strong verbal communication and active listening skills.
• Good persuasion, negotiation, and interpersonal abilities.
• Basic computer literacy and familiarity with CRM software or spreadsheets.
• Ability to stay calm and professional under pressure or when handling difficult calls.
• Perks & Benefits:Competitive base salary + performance-based incentives / commissions.
• Career growth and advancement opportunities.
• Friendly and supportive work environment.