Receptionist / Front Office Executive

Roles and Responsibilities

Greet and welcome customers, clients, and visitors in a professional and friendly manner.

• Answer, screen, and forward incoming phone calls promptly.
• Provide basic information about the company's products, services, and office procedures.
• Direct visitors to the appropriate sales representative or department.
• Schedule appointments and meetings for the sales team.
• Maintain the reception area to ensure it is clean, organized, and presentable.
• Receive, sort, and distribute incoming mail, courier packages, and deliveries.
• Maintain visitor logs and issue visitor passes when required.
• Prepare and manage customer records, files, and documents.
• Assist the sales team with data entry, quotations, reports, and other administrative tasks.
• Coordinate with internal departments to support customer inquiries and sales activities.
• Monitor office supplies and place orders when necessary.
• Handle customer inquiries and complaints professionally, escalating issues to the appropriate person when needed.
• Support event coordination, customer visits, and product presentations.
• Ensure confidentiality of company and customer information.
• Perform other administrative duties assigned by management.