Backend Query Management Executive.

Main Role: 

Query Management and Closure  

About Karo Sambhav 

Karo Sambhav translates into ‘Make It Possible’ and is committed to transforming the way waste is managed by prioritizing accountability, transparency, and trust in the system. It is recognized as a leading and highly trusted organisation in the circular economy space and was awarded the ‘Social Entrepreneur of the Year India – 2021’ by the Schwab Foundation for Social Entrepreneurship (World Economic Forum). Karo Sambhav designs and implements transformative programs for electronic waste (e-waste), battery waste, plastic waste, glass waste, tyre waste, and more. Its clients include 30+ top global technology and FMCG brands. The organisation has strategic alliances with governments, multilateral and bilateral institutions, UN agencies, and global think tanks such as the Ministry of Electronics and Information Technology, International Finance Corporation, GIZ, Public Health Foundation of India, WWF, and the Alliance to End Plastic Waste, among other global platforms.

Purpose of the Role

Karo Sambhav is a young and fast-paced organization operating in a rapidly evolving industry that addresses critical environmental and social challenges. This role is responsible for ensuring efficient stakeholder query management through timely resolution, and effective lead coordination. It also requires comfort with data management, and a commitment to delivering high-quality communication and operational support. 

Key Responsibilities 

1.       Lead Handling and Closure 

·       Respond to stakeholder queries received through Toll-free, WhatsApp platform, and email. 

·       Coordinate with internal and external stakeholders to ensure timely resolution, lead conversion, and closure of stakeholder queries. 

2.       Platform Management, Data Record Keeping, and Report Generation 

·       Manage and oversee the stakeholder management system, including platforms such as SuperKnowlarity, WhatsApp Business, and Outlook, ensuring efficient handling of stakeholder communications and records. 

·       Maintain trackers and ensure accurate and timely recording of stakeholder queries and lead and forward them to the relevant internal teams to ensure timely resolution and closure. 

·       Generate weekly and monthly reports for internal and external dissemination. 

3.       Partnerships & Collection Support 

·       Support in lead generation, and coordination for community outreach and for awareness and collection with partner organisations and institutions within and beyond Delhi NCR. 

·       Provide other operational support to team as needed.

Key Skills and Qualifications 

·       Strong communication, stakeholder management, organisational skills with the ability to manage multiple priorities effectively. 

·       Comfortable in working with Microsoft Excel/Google Sheets, Outlook, WhatsApp Business, CRM, and stakeholder management platforms. 

·       Prior experience in customer service, stakeholder engagement, programme coordination, or operations is preferred.