Quality & Process Trainer
Navigant International Pvt LtdFixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
4 applicants
Job Description
Monitor and audit sales calls to evaluate agent performance and quality parameters
Ensure adherence to sales process, pitch, compliance, and customer handling guidelines
Provide regular feedback and coaching sessions to sales executives
Conduct new joiner training, product/process training, and refresher training
Identify performance gaps and prepare improvement plans
Track quality scores and share performance reports with management
Conduct call calibration sessions with Operations and Team Leaders
Maintain quality dashboards and MIS reports
Support sales team in improving conversion, communication skills, and customer experience
Ensure compliance with company policies and client requirements
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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