Quality Analyst (Inbound Customer Service - BPO)
High Five Global NetworksFixed
₹23,000 - ₹26,000
Earning Potential
₹26,000
Fixed
₹23,000 - ₹26,000
Earning Potential
₹26,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 08 Jul 2026 - 15 Jul 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
3 applicants
Benefits include: Flexible Working Hours
Job Description
Quality Auditor – Inbound Customer Service (BPO):
- Monitor and evaluate inbound customer interactions (calls, chats, or emails) as per quality standards.
- Conduct quality audits using predefined QA scorecards.
- Identify process gaps, compliance issues, and improvement areas.
- Provide timely and constructive feedback to customer service executives.
- Ensure adherence to SOPs, client guidelines, and regulatory requirements.
- Track quality metrics and maintain audit reports.
- Analyze customer interaction trends and recommend process improvements.
- Coordinate with Team Leaders and Trainers to address performance gaps.
- Participate in calibration sessions to ensure consistent quality evaluations.
- Support new hire quality assessments and ongoing quality improvement initiatives.
- Maintain accurate QA documentation and records.
- Help improve customer satisfaction (CSAT), first call resolution (FCR), and overall service quality.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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