Telecaller

Job Description (JD)

Outbound Telesales & Sales Closing Executive (Office-Based)

Job Title: Outbound Telesales & Sales Closing Executive

Department: Sales & Business Development

Job Type: Full-Time

Location: Office-Based

Job Summary         

We are looking for a dynamic, persuasive, and result-oriented Outbound Telesales & Sales Closing Executive to generate sales through outbound calls, follow-ups, and lead nurturing. The ideal candidate should have excellent communication skills, the ability to build rapport quickly, handle objections confidently, and convert prospective customers into paying clients.

The role requires working entirely from the office and achieving daily, weekly, and monthly sales targets while maintaining high customer satisfaction.

Key Responsibilities               

1.      Lead Generation & Prospecting

2.      Make outbound calls to prospective customers from the provided database.

3.      Identify customer requirements and assess buying potential.

4.      Introduce the company's products/services professionally.

5.      Generate interest and schedule follow-ups where required.

Sales & Closing

1.      Explain product features, benefits, pricing, and offers.

2.      Understand customer pain points and recommend suitable solutions.

3.      Handle objections confidently and professionally.

4.      Negotiate within company guidelines.

5.      Close sales over phone calls.

6.      Achieve assigned revenue and conversion targets.

Follow-up & Customer Engagement

1.      Maintain regular follow-up with interested prospects.

2.      Convert warm leads into confirmed sales.

3.      Re-engage inactive leads.

4.      Build long-term customer relationships.

CRM & Documentation

1.      Update customer interactions in CRM/software.

2.      Maintain accurate records of calls, follow-ups, and sales.

3.      Record customer feedback and objections.

4.      Submit daily activity reports.

Coordination

1.      Coordinate with Operations, Accounts, and Customer Support teams.

2.      Ensure smooth onboarding after sales closure.

3.      Resolve customer concerns before finalizing sales.

Performance Management

1.      Meet daily calling targets.

2.      Meet daily talk-time targets.

3.      Achieve monthly sales targets.

4.      Maintain high conversion rates.

5.      Continuously improve sales performance.

Daily Activities

1.      100–150 outbound calls (or as assigned).

2.      Follow-up on previous leads.

3.      Close new sales.

4.      Update CRM after every interaction.

5.      Send quotations and payment details.

6.      Coordinate with customers until payment is received.

Required Skills

1.      Excellent verbal communication.

2.      Strong persuasion and negotiation skills.

3.      Sales closing ability.

4.      Objection handling.

5.      Active listening.

6.      Customer relationship management.

7.      Time management.

8.      Target-oriented mindset.

9.      Confidence and positive attitude.

10.  Basic computer proficiency (MS Office, CRM, Email).

Qualifications

1.      Graduate preferred (minimum 10+2 may be considered for experienced candidates).

2.      Desired 1–3 years of experience in outbound telesales, telemarketing, or inside sales.

3.      Freshers with excellent communication and sales aptitude may also apply.

Key Performance Indicators (KPIs)

1.      Number of outbound calls made.

2.      Calls connected.

3.      Qualified leads generated.

4.      Follow-up completion rate.

5.      Sales conversion percentage.

6.      Revenue generated.

7.      Monthly sales target achievement.

8.      Customer satisfaction score.

9.      CRM accuracy and reporting compliance.

Desired Competencies

1.      Self-motivated and energetic.

2.      Strong convincing ability.

3.      Goal-oriented.

4.      Resilient under pressure.

5.      Professional telephone etiquette.

6.      Positive attitude.

7.      Team player.

8.      Quick learner.

Working Conditions

1.      Office-based role.

2.      Full-time employment.

3.      Day shift (or as per company policy).

4.      Performance incentives based on sales achievements.

Career Progression

1.      Senior Sales Executive

2.      Sales Team Leader

3.      Assistant Sales Manager

4.      Sales Manager

5.      Business Development Manager

This role is ideal for individuals who enjoy interacting with customers, are driven by targets, and possess a passion for converting conversations into successful sales.