Bike Rider

1. Rider Hiring & On-boarding

• Source and on-board delivery riders through field hiring and local networks.
• Conduct initial screening and document verification.
• Ensure proper induction and on-boarding of new riders.

2. Attendance Management

• Monitor daily attendance and follow up with absentees.
• Maintain accurate attendance records.
• Ensure manpower availability as per operational requirements.

3. Order & Rider Tracking

• Track order status and rider movement through operational tools/apps.
• Coordinate with riders for timely deliveries.
• Resolve delivery delays and operational escalations.

4. COD Monitoring

• Monitor daily COD collections from riders.
• Ensure timely reconciliation and cash submission.
• Maintain proper COD records and reports.

5. Payroll Coordination

• Compile attendance, performance, and COD data for salary processing.
• Coordinate for timely payroll support.
• Address rider salary-related concerns.

6. Field Operations Management

• Supervise daily field operations and rider activities.
• Resolve operational and rider-related issues.
• Ensure adherence to company policies and operational standards.

7. Reporting & Communication

• Prepare daily and weekly operational reports.
• Maintain smooth communication with riders and internal teams.

Escalate critical operational issues when required.