Computer Operator cum Office Assistant

Job Title: Computer Operator

Department: Jan Seva Kendra (Common Service Center)

Location: Lucknow, Uttar Pradesh

Reporting To: Center Manager / Proprietor

Key Responsibilities

Assist customers in filling and submitting online government application forms.

Process services related to Aadhaar, PAN Card, Voter ID, Passport, Income Certificate, Caste Certificate, Domicile Certificate, Birth & Death Certificate, etc.

Perform accurate data entry and document scanning/uploading.

Handle printing, photocopying, lamination, and online payment services.

Verify customer documents before submission.

Maintain daily transaction records and reports.

Provide information regarding government schemes and services.

Respond to customer queries professionally and courteously.

Ensure confidentiality and security of customer data.

Maintain cleanliness and proper functioning of computer systems and office equipment.

Coordinate with government departments and service providers when required.

Required Qualifications

Minimum 12th Pass (Graduate preferred).

Basic Computer Knowledge.

Proficiency in MS Office, Internet Browsing, Email, and Data Entry.

Hindi and English typing skills preferred.

Knowledge of government portals and online services is an advantage.

Skills Required

Good communication skills.

Fast and accurate typing.

Customer service orientation.

Attention to detail.

Ability to work under pressure.

Basic troubleshooting skills for computers and printers.