Front Desk Receptionist

1. OT Technician (Operation Theatre Technician)Job Title: OT Technician

Department: Operation Theatre

Reports To: OT In-charge / Nursing Superintendent

Job SummaryThe OT Technician is responsible for preparing and maintaining the operation theatre, assisting surgeons and anesthetists during surgical procedures, ensuring sterilization of instruments, and maintaining infection control standards.

• Key ResponsibilitiesPrepare the operation theatre before surgeries.
• Sterilize and arrange surgical instruments and equipment.
• Assist surgeons, anesthetists, and OT nurses during operations.
• Check OT equipment before each procedure.
• Maintain OT cleanliness and infection control standards.
• Assist in patient positioning and transfer.
• Monitor and replenish OT supplies and inventory.
• Follow NABH and hospital safety protocols.
• Maintain OT records and documentation.
• QualificationDiploma/B.Sc. in Operation Theatre Technology.
• 1–2 years of hospital experience preferred.
• SkillsKnowledge of surgical instruments.
• Sterilization and infection control.
• Teamwork and communication.
• Attention to detail.
• Ability to work under pressure.

2. CounselorJob Title: Patient Counselor

Department: Patient Services / Marketing

Reports To: Hospital Administrator / Patient Relations Manager

Job SummaryThe Patient Counselor guides patients and their families regarding treatments, procedures, estimated costs, insurance, and hospital services while ensuring a positive patient experience.

• Key ResponsibilitiesCounsel patients about treatment plans.
• Explain treatment costs and payment options.
• Coordinate with doctors and departments.
• Handle patient queries and complaints.
• Assist in admission and discharge counseling.
• Maintain patient confidentiality.
• Follow up with patients after consultation or treatment.
• Maintain counseling records and reports.
• QualificationGraduate (MBA, BBA, Social Work, Psychology, or Healthcare preferred).
• 1–3 years of experience in hospital counseling.
• SkillsExcellent communication.
• Patient handling.
• Counseling and interpersonal skills.
• Computer knowledge.
• Problem-solving ability.

3. Front Desk Executive (Receptionist)Job Title: Front Desk Executive

Department: Front Office

Reports To: Front Office Manager / Hospital Administrator

Job SummaryThe Front Desk Executive is responsible for welcoming patients, managing registrations, scheduling appointments, handling telephone inquiries, and ensuring smooth front office operations.

• Key ResponsibilitiesWelcome patients and visitors.
• Register patients and create patient records.
• Schedule and confirm appointments.
• Handle incoming phone calls and inquiries.
• Coordinate with doctors and departments.
• Collect payments and issue receipts (if assigned).
• Maintain patient records and front desk registers.
• Ensure a clean and professional reception area.
• Handle patient complaints politely and escalate when necessary.
• QualificationGraduate in any discipline.
• Computer knowledge (MS Office/Hospital Management Software).
• 1 year of front office experience preferred.
• SkillsExcellent communication.
• Customer service orientation.
• Computer proficiency.
• Multitasking.
• Professional appearance and behavior