Travel Executive

The Travel Assistant is responsible for coordinating guest arrivals and departures, assisting with airport and railway station transfers, and managing car rental services to ensure a smooth travel experience.

Primary ResponsibilitiesGuest Arrival CoordinationCoordinate guest arrivals at airports, railway stations, and hotels.

Ensure timely vehicle deployment and driver assignment.

Share driver and vehicle details with guests before arrival.

Assist guests with arrival-related queries and support.

Guest Departure AssistanceCoordinate departure transfers as per flight or train schedules.

Reconfirm pickup timings with guests and drivers.

Ensure timely reporting of vehicles for departures.

Assist guests with any last-minute travel requirements.

Car Rental CoordinationManage local and outstation car rental bookings.

Coordinate vehicle allocation based on guest requirements.

Ensure vehicles are clean, well-maintained, and dispatched on time.

Coordinate with drivers for smooth execution of services.

Monitor trip status and provide operational support during the journey.

Skills RequiredGood communication and coordination skills.

Customer service orientation.

Ability to handle multiple bookings simultaneously.

Basic knowledge of travel routes and destinations.

Proficiency in Microsoft Office and travel management systems.

Key Performance Indicators (KPIs)On-time guest arrivals and departures.

Timely sharing of driver and vehicle details.

Response time to guest enquiries.

Accuracy in vehicle allocation.

Guest satisfaction with transfer and car rental services.

Zero missed pickups or delays due to operational coordination.