Customer Support Executive

About PRDGY

At PRDGY, customer satisfaction is at the heart of everything we do. We are looking for a dedicated and customer-focused Customer Support Executive who can provide exceptional service, resolve customer concerns efficiently, and create a positive brand experience for every customer interaction.

Key Responsibilities

• Handle customer queries and concerns through phone calls, WhatsApp, emails, social media, and chat platforms.
• Provide accurate information regarding orders, shipping, exchanges, returns, refunds, and products.
• Resolve customer complaints professionally and ensure timely issue resolution.
• Coordinate with logistics, warehouse, production, and operations teams to address customer concerns effectively.
• Manage order tracking, NDR (Non-Delivery Report) cases, and delivery-related escalations.
• Maintain detailed records of customer interactions and update CRM systems accurately.
• Follow up with customers to ensure complete resolution and satisfaction.
• Identify recurring customer issues and share insights with management to improve processes and customer experience.
• Maintain high standards of communication while representing the PRDGY brand.
• Meet customer satisfaction and response time targets.

Requirements

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle customer escalations with patience, empathy, and professionalism.
• Good knowledge of e-commerce operations, order management, and customer service processes.
• Comfortable using CRM tools, Google Sheets, and communication platforms.
• Strong organizational skills and attention to detail.
• Ability to multitask and perform effectively in a fast-paced environment.
• Prior experience in customer support, e-commerce, or customer service roles is preferred.

Preferred Qualifications:

• Experience in handling e-commerce customer support.
• Familiarity with courier partners, shipping processes, and return/exchange management.
• Experience with platforms such as Shopify, Shiprocket, WhatsApp Business, or similar tools.

What We Offer:

• Opportunity to work with a fast-growing D2C fashion brand.
• Dynamic and collaborative work environment.
• Learning and growth opportunities within the organization.
• Performance-based incentives and career advancement opportunities.

If you are passionate about helping customers, solving problems, and creating exceptional customer experiences, we'd love to have you join the PRDGY team.