Customer Support Coordinator

Key Responsibilities

·      Attend customer calls and queries through various platforms and respond to support emails professionally

·      Create, assign, and update support tickets in CRM

·      Ensure timely follow-ups and feedback calls with clients

·      Coordinate and prioritize tasks for support engineers

·      Track ticket status, escalations, and closures

·      Maintain accurate records of issues, resolutions, and client communication

·      Prepare daily/weekly internal support reports and performance summaries

·      Monitor response time and resolution time as per company standards

·      Communicate internally with technical teams for faster issue resolution

·      Maintain discipline, process adherence, and service quality within the team

Required Skills

·      Excellent verbal and written communication skills (English)

·      Strong coordination and team-handling ability

·      Good knowledge of email drafting, MS Excel, and CRM usage

·      Ability to multitask and prioritize under pressure

·      Problem-solving attitude and attention to detail

·      Consistent follow-up discipline

Eligibility

·       Graduate in any discipline

·       1 year in corporate

• Freshers with exceptional communication skills may apply