Customer Support Executive
BSLN Consultancy LLPFixed
₹25,000 - ₹31,000
Earning Potential
₹31,000
Fixed
₹25,000 - ₹31,000
Earning Potential
₹31,000
Work from Office
Full Time
Night Shift
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
3 applicants
Benefits include: 5 working days, Two-way cab
Job Description
Graduation is compulsory
Freshers – BSc/Btech/BCA do not apply. (Btech/BCA/BSc with CSA experience will be considered)
Anyone with HR position will not be considered.
Shift: Rotational Shift
Working days/hours: 5 days a week, 9 hours a day
Key Responsibilities:
· Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
· Provide accurate and timely information regarding flight schedules, fares, and policies.
· Resolve customer complaints and provide appropriate solutions within set timelines.
· GDS – Hands on experience in Amadeus or Galileo will be an added advantage
· Maintain a high level of professionalism and empathy with customers at all times.
· Document all interactions clearly and accurately in the system.
· Escalate complex issues to senior support or supervisors as needed.
· Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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