Telesales Executive

Job SummaryThe Telesales Executive is responsible for generating sales through outbound and inbound calls, converting leads into customers, maintaining customer relationships, and achieving monthly sales targets.

• Key ResponsibilitiesMake outbound calls to prospective customers from the assigned database.
• Handle inbound customer inquiries and convert them into sales.
• Explain product features, pricing, and offers to customers.
• Understand customer requirements and recommend suitable products.
• Follow up with leads regularly until closure.
• Achieve daily, weekly, and monthly sales targets.
• Update customer interactions and sales status in the CRM system.
• Coordinate with the Sales and Operations teams for order processing.
• Resolve basic customer queries and escalate issues when required.
• Maintain accurate records of calls, sales, and follow-up activities.
• Ensure high standards of customer service and professionalism.
• Key Performance Indicators (KPIs)Monthly Sales Revenue
• Number of Sales Closures
• Lead Conversion Rate
• Calls Made per Day
• Follow-up Completion Rate
• Customer Satisfaction Score (CSAT)
• CRM Data Accuracy
• Average Response Time
• Collection of Customer Feedback
• Required QualificationsGraduate in any discipline (preferred).
• 1–3 years of experience in Telesales, Telemarketing, or Inside Sales.
• Freshers with excellent communication skills may also apply.
• Required SkillsExcellent verbal communication and persuasion skills.
• Strong negotiation and closing abilities.
• Customer-focused approach.
• Good listening and interpersonal skills.
• Basic computer and CRM knowledge.
• Ability to work under pressure and meet targets.
• Time management and organizational skills.
• Preferred ExperienceExperience in B2B or B2C telesales.
• Experience in CRM software and MS Office.
• Knowledge of sales techniques and objection handling.