Service Coordinator

Job SummaryThe Lift Installation Coordinator is responsible for planning, coordinating, and monitoring elevator installation projects from site handover to final commissioning. The role ensures that installations are completed safely, on time, and in accordance with company quality standards while maintaining effective coordination with customers, project teams, site engineers, technicians, and vendors.

• Key ResponsibilitiesCoordinate all lift installation activities with site engineers, supervisors, and technicians.
• Prepare and monitor installation schedules to ensure timely project completion.
• Follow up with customers and builders regarding site readiness before installation.
• Coordinate material dispatch and ensure timely availability of installation materials at the site.
• Monitor daily installation progress and maintain project status reports.
• Track pending activities and ensure timely closure.
• Coordinate with the Purchase, Store, Production, Logistics, and Service departments for smooth project execution.
• Schedule inspections, testing, commissioning, and handover activities.
• Maintain installation documentation, checklists, reports, and handover records.
• Escalate delays, technical issues, or customer concerns to the Installation Head.
• Ensure compliance with safety standards and company installation procedures.
• Maintain regular communication with customers regarding project progress.
• Update installation status in the company's ERP/CRM system.
• Coordinate with the Service Department for smooth project handover after successful installation and commissioning.
• Required QualificationsDiploma or Bachelor's Degree in Mechanical, Electrical, Civil, or a related field.
• 2–5 years of experience in elevator/lift installation coordination or project coordination.
• Experience in the elevator industry will be preferred.
• Required SkillsExcellent coordination and communication skills.
• Strong project planning and scheduling abilities.
• Good knowledge of elevator installation processes.
• Proficiency in MS Excel, Word, Outlook, and ERP/CRM software.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and organizational skills.