Associate Centre Manager

Job Title: Associate Centre Manager – Cultfit

Location: Hyderabad

About the RoleThe Associate Centre Manager is the face of a Cultfit centre and is responsible for delivering an exceptional member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

• Key ResponsibilitiesSales & Business GrowthOwn monthly targets for memberships, renewals, and upsells.
• Drive walk-in and trial conversions through effective consultations.
• Manage the entire membership conversion process with accurate and timely documentation.
• Centre Operations ManagementEnsure smooth day-to-day centre operations.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct regular facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory and ensure timely replenishment of essentials.
• Address operational issues related to attendance, bookings, equipment, and facilities.
• Member Experience & EngagementBuild strong relationships with members and create a welcoming environment.
• Resolve member concerns and escalations effectively.
• Capture feedback from members and trainers to improve centre performance.
• Uphold Cultfit's service standards and represent the brand positively.
• What Success Looks LikeAchievement of membership sales and conversion targets.
• High member satisfaction and retention.
• Smooth and compliant centre operations.
• Strong audit scores and centre ambience.
• Qualifications & SkillsBachelor's Degree or Diploma.
• 0–5 years of experience in Sales, Operations, Retail, Hospitality, Customer Service, or related fields.
• Excellent communication and customer-handling skills.
• Strong ownership mindset and problem-solving ability.
• Passion for fitness and wellness is an added advantage.

Work Schedule: Straight Shift

• Morning: 5:30 AM to 2:30 PM
• Evening: 1:30 PM to 10:30 PM

Split Shift (Business Requirement)

• Morning: 5:30 AM to 9:30 AM
• Evening: 5:00 PM to 10:00 PM

Weekly Off

• One rotational weekly off.
• Compensation & BenefitsFixed salary + Performance-based incentives.
• Average monthly incentive payout up to ₹15,000.
• Comprehensive health insurance and wellness benefits.
• Complimentary access to Cultfit workouts.
• Career growth opportunities in a fast-paced environment.
• Selection Process3 Rounds of Online Interviews (approximately 15 minutes each).