Telesales Executive

We are seeking a proactive and result-oriented Tele Sales Executive to generate new business opportunities, acquire dealers, maintain strong customer relationships, and ensure timely payment collections. The ideal candidate should possess excellent communication, persuasion, and follow-up skills, with the ability to build long-term relationships with customers and channel partners.

• Sales & Customer AcquisitionGenerate new business leads through IndiaMART and other inbound and outbound channels.
• Contact prospective customers to understand their requirements and convert inquiries into sales.
• Identify and onboard new dealers and distributors in assigned territories.
• Build and maintain a healthy sales pipeline through regular follow-ups.
• Achieve monthly sales and customer acquisition targets.
• Dealer DevelopmentIdentify potential dealers and explain the company's products, pricing, and business opportunities.
• Maintain regular communication with dealers to increase business and strengthen relationships.
• Support dealers with product information, quotations, and order processing.
• Coordinate with internal teams to ensure smooth dealer onboarding and order fulfillment.
• Customer Relationship ManagementDevelop and maintain strong relationships with existing customers.
• Conduct regular follow-ups to generate repeat business and referrals.
• Address customer inquiries, complaints, and service requests promptly.
• Ensure high levels of customer satisfaction through professional communication and timely support.
• Payment CollectionFollow up with customers and dealers for outstanding payments.
• Coordinate with customers to ensure timely payment collections.
• Maintain accurate records of pending payments and collection status.
• Work closely with the accounts team to resolve payment-related issues.
• Reporting & CoordinationUpdate customer interactions, sales activities, and follow-up status in the CRM or company records.
• Prepare daily, weekly, and monthly sales and collection reports.
• Coordinate with sales, operations, dispatch, and accounts teams for seamless customer service.
• Maintain accurate records of leads, quotations, orders, and collections.
• Required SkillsExcellent verbal communication and negotiation skills.
• Strong customer handling and relationship-building abilities.
• Good follow-up and persuasion skills.
• Basic knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and achieve sales targets.
• Strong organizational and time management skills.
• QualificationsBachelor's degree in any discipline (preferred).
• 1–3 years of experience in telesales, telemarketing, customer service, or business development.
• Experience in handling IndiaMART leads and dealer acquisition will be an added advantage.
• Experience in payment collection and customer relationship management is preferred.
• Key Performance Indicators (KPIs)Number of new customers acquired.
• Number of new dealers onboarded.
• Lead conversion rate.
• Monthly sales revenue achieved.
• Customer follow-up and retention rate.
• Collection efficiency and reduction in outstanding payments.
• Customer satisfaction and response time.
• Preferred Candidate ProfileSelf-motivated and target-driven.
• Positive attitude with strong interpersonal skills.
• Ability to multitask and prioritize work effectively.
• Professional telephone etiquette and customer-centric approach.
• Willingness to learn products and continuously improve sales performance.