Front Office Executive

• Job Title: Front Desk Executive

Location: SiO Suites, MIDC, Koparkhairane

Experience: 2–8 Years

Job Summary

We are seeking a professional and customer-focused Front Desk Executive to manage daily front office operations, ensure seamless guest experiences, and maintain the highest standards of hospitality and service excellence.

Key Responsibilities

· Manage guest check-ins, check-outs, and all front desk operations efficiently.

· Handle reservation inquiries, email correspondence, and booking confirmations.

· Operate PMS software for reservations, guest records, billing, and daily reports.

· Coordinate with housekeeping and other departments to ensure smooth guest services.

· Address guest requests, concerns, and feedback with professionalism.

· Maintain accurate records and ensure compliance with hotel policies and procedures.

Requirements

· 2–8 years of experience in hotel front office operations.

· Mandatory hands-on experience with at least one Hotel PMS software.

· Excellent communication, interpersonal, and guest relationship management skills.

· Strong organizational abilities with attention to detail.

· Ability to work in rotational shifts and manage multiple tasks effectively.

Preference: Candidates with a professional appearance, positive attitude, and commitment to delivering exceptional guest experiences will be preferred.