Customer Support Executive

Job Title: Customer Support Executive (Voice & Chat) – Location: Work From Home

Process: Customer Support (50% Voice | 50% Chat)

Job DescriptionWe are looking for enthusiastic and customer-focused individuals to join our Customer Support team. The role involves handling customer queries through both voice and chat channels, ensuring prompt resolution and delivering an excellent customer experience.

• Key ResponsibilitiesHandle customer interactions via voice calls and chat support.
• Resolve customer queries, complaints, and service-related issues efficiently.
• Maintain high-quality customer service standards.
• Accurately document customer interactions and resolutions.
• Follow company processes and compliance guidelines.
• Meet productivity and quality targets.
• Eligibility CriteriaFreshers and experienced candidates can apply.
• Excellent communication skills in English and Hindi (Mandatory).
• Strong customer service orientation and problem-solving skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Must have a personal laptop/desktop and stable Wi-Fi connection.
• System RequirementsIntel Core i3 processor or above.
• Minimum 4 GB RAM.
• Reliable broadband internet connection.

Salary & BenefitsFreshers

• CTC: ₹19,000/month
• In-hand: ₹15,410/month
• Quarterly Bonus: ₹1,929

Experienced Candidates

• CTC: ₹20,000/month
• In-hand: ₹16,253/month
• Quarterly Bonus: ₹1,929
• Shift Details9-hour shift
• 8 hours working + 1-hour break
• Rotational shifts
• Rotational week-offs
• Required SkillsExcellent verbal and written communication
• Customer handling skills
• Active listening
• Problem-solving ability
• Typing proficiency
• Multitasking
• Basic computer knowledge