Customer Relations Specialist

Job Title: Customer Relations Specialist (Remote – Weekend Mandatory)

📍 Location: Remote

🕒 Work Type: Full-time | 6 days/week (Saturday & Sunday are mandatory working days – 1 weekday off)

🚀 About Life Leaders Academy

Life Leaders Academy is a mission-driven EdTech organization helping mid-career professionals redesign their careers and lives. Through our flagship programs like Design Your Dream Life® and Executive Leadership Mastery, we’ve transformed thousands of lives across India. Our goal? Empower 50 million individuals by 2050 to Take Charge of their growth, purpose, and leadership journey.

🎯 Role Summary

As a Community Success & Engagement Manager, you’ll play a pivotal role in guiding our participants to get maximum results — not by pitching to them, but by supporting them at every step of their learning journey. ( This is not a sales role. )

Your job is to build human connection, ensure implementation, and help our members stay on track. When people grow, they upgrade — and that’s how we grow together.

🔑 Key Responsibilities

🌱 Participant Engagement & Transformation Support

Conduct warm welcome calls and guide every new participant with clarity and care.

Help members attend workshops, complete assignments, and track visible progress.

Send reminders and assist with onboarding before each workshop session.

Check in regularly, encourage momentum, and support stuck participants with empathy.

🌐 Community Management

Manage WhatsApp groups and other digital spaces to keep the energy active.

Make impactful announcements and share real-time updates for events and challenges.

Motivate participants during challenges, live sessions, and group activities.

📊 Reporting & Coordination

Maintain accurate records of participant progress and workshop attendance.

Share daily and weekly updates on calls made and outcomes.

Collaborate with content, marketing, and coaching teams for smooth operations.

💡 What Makes You a Great Fit

You love talking to people and creating meaningful conversations.

You’re empathetic, patient, and passionate about helping others grow.

You’re self-driven, detail-oriented, and dependable.

You are available on weekends and flexible on weekdays.

You believe in personal growth, coaching, and community transformation.

✅ Bonus Skills (Nice to Have)

Basic Canva / PPT / caption writing skills for content contribution.

Familiarity with social platforms, CRM tools, or EdTech experience.

Prior work in coaching, program support, online events, or communities.

💼 Experience Required

1–3 years of experience in people-facing roles (community, client support, education, EdTech, etc.)