Telecalling Executive

Debt collection for banking

Key Responsibilities

1. Customer Contact – Make outbound calls to customers with overdue payments for loans, credit cards, or other banking products.
2. Payment Reminder – Inform customers about their pending dues, due dates, and applicable penalties or charges.
3. Negotiation & Resolution – Persuade customers to make payments, explain repayment options, and negotiate feasible payment plans if required.
4. Record Management – Update call status, payment commitments, and remarks in the banking system or CRM accurately.
5. Skip Tracing – Identify and trace customers who are unresponsive using available data sources.
6. Dispute Handling – Address and resolve basic disputes or escalate complex issues to the concerned department.
7. Compliance Adherence – Follow RBI guidelines, bank policies, and data privacy laws during every interaction.
8. Target Achievement – Meet daily, weekly, and monthly collection targets as assigned.
9. Reporting – Prepare daily and weekly reports on collection status and share with the supervisor.
10. Customer Relationship – Maintain professionalism and courtesy while interacting with customers to uphold the bank’s reputation.