Airport Operations Control Center Associate

Associate - AOCC

No.Key Accountabilities 1.

Resource allocation planning/preparation:

 

• Ensure availability of latest schedules Flight scheduling from Airlines/ Slot   Management
• Coordinate and advice Capacity Planning/Slot Management for approval of additional flights
• Planning of stand, gates, check in counters, belts allocation on daily basis 24 hour
• Coordinating with airlines / Ground handler/ Slot Management Section for effective management of the resources available
• Coordinating with Slot Management for seasonal forecast (winter/summer season)
• Analyzing and optimizing of resource allocation

2.

Data Control/ Management:

 

• Generation of Various reports for Management
• Ensure accurate, complete and on time operations data entry by updating the daily flight schedule data (in FIDS or future database, use of SITA text messages) according to changes in ETA, ETD, registrations, call sign etc.
• Coordinating/notifying with Airlines / Ground handler other relevant agencies on flight changes in flight movement or details on cancelled, diverted, ad-hoc flights or re-routed flights.
• Conducting plausibility checks on collected and/or received data.
• Monitor constantly FIDS for accurate data display across the airport.

3.

Real time resource management:

 

• Real time management of aircraft stand allocation
• Changes in stands due to delays, unavailability’s, rotation changes, malfunctions of Centralized Infrastructure or special requests
• Towing requirements
• Real time management of Gate allocation
• Changes in gates due to delays, unavailability’s, malfunctions of centralized Infrastructure or special requests
• Opening and closing times of gates
• Liaises with terminal operations coordinator for exchange of information regarding changes in gates or special requests.
• Real time management of check in counter allocation
• Changes in check-in counters due to delays, unavailability’s, malfunctions of Centralized Infrastructure or special requests
• Opening and closing times of check-in counters in terminal.
  • Coordinating with airlines / Ground handler / ATC for effective management of the resources available
  • Be constantly aware of the current traffic situation, passenger loads and handling progress.
  • Monitor and react on changes in flight timings, aircraft changes by adjusting the resource allocation real-time.
  • Coordinate and communicate continuously with Apron Control and ATC (especially on last minute allocation changes and in adverse weather or capacity situations) 
  • Contribute within own scope and competencies to maintain a safe operation during emergencies.

 

4.

Air Traffic Approvals/ Management:

 

 

• Approving Permissions to non-scheduled aircrafts operations.
• Updation of passenger traffic data in AMS by coordinating with the concerned.
• Follow- up scheduled and non-scheduled aircraft movements and processing the billing.
• Ensure all approvals are fed into the system & follow up non-schedule aircrafts movement (ARR/DEP).
• Coordinating with the finance and replying any queries raised by them.
• Co-coordinating with Stakeholders, regarding granting permissions to the aircraft.
• Co-ordination with concerned authorities in case of full emergency, local stand by, and other accidents/incidents as per rules and regulations.
• Co-ordination with airport security authorities and providing them with the necessary information when required as per rules and regulations

 

5.

Compliance:

• Always comply with all company issued management system, policies, Standard Operating Procedures, and processes including those addressing the requirements of regulators, certification bodies and Safety Management System.

• Act according to daily operational requirements, policies and allocation and airport performance standards.
• Be familiar with allocation rules & restrictions and latest procedures.
• Be familiar with hold room capacities, ongoing construction works on airside, scheduled maintenance work inside and outside the terminals that effect operational availability of infrastructure.
• Be familiar with and operate the various current IT tools and communication systems (Resource allocation tool, FIDS, VDGS, Database systems, telephone, radio, AMS etc.)

 

Graduation degree (In any discipline)

Profound knowledge of Airport Operation, basic airline processes and ground handling

Good computer skills (MS Office, file management in windows explorer)

Good communication skills in English (verbally and in writing)

Relevant Experience with any resource allocation/ planning system

Knowledge of aerodrome operations including a basic understanding of air traffic services.

Relevant Experience with any airport operations

Experience Level

Mid Level