Automobile Service Advisor

Company: Go Garage ( Serveup Autosolution LLP )

Industry: Multi-Brand Automobile Service & Repair (B2C Startup)

Job Title: Branch Manager, Automobile Workshop Manager

Location: Ahmedabad, Gujarat

Experience: 2-5 Years

Industry: Automobile Service / Workshop Management

Employment Type: Full-Time About Go Garage Go Garage is revolutionizing automobile servicing with innovative, reliable, and customer-focused solutions for all types of vehicles. Leveraging cutting-edge technology and a commitment to quality, we offer seamless, transparent, and value-driven services tailored to vehicle owners' needs. Go Garage is a rapidly growing multibrand automobile service startup transforming the vehicle service experience through technology, operational excellence, and standardized service quality. We operate company-owned and partner garages across multiple cities and are expanding aggressively through new branches and franchise partnerships. Go Garage emerged in Pune's bustling streets in 2021 as a game-changer in vehicular servicing. Noticing a gap in reliable and comprehensive vehicle care, GO GARAGE offer top-notch maintenance, transparent pricing, and exceptional customer service. Backed by skilled technicians, modern tools, and a customer-friendly lounge, Go Garage set a new benchmark in the industry. 

Key Responsibilities 

Branch Operations 

 Manage the complete day-to-day operations of the workshop.

 Please ensure a smooth workflow and timely delivery of all vehicles.

 Monitor productivity, service quality, and operational efficiency.

 Maintain workshop cleanliness, safety, and company standards.

 Ensure adherence to SOPs and operational guidelines.

Team Management

 Lead, supervise, and motivate Mechanics, Helpers, and other workshop staff.

 Allocate jobs effectively and monitor team performance.

 Conduct daily team briefings and resolve operational issues.

 Ensure the team's discipline, attendance, and productivity.

Customer Relationship Management

 Deliver an excellent customer experience throughout the service process.

 Handle customer queries, complaints, and escalations professionally.

 Ensure timely updates and transparent communication with customers.

 Maintain high customer satisfaction and encourage repeat business.

Business & Performance

 Achieve monthly revenue, productivity, and profitability targets.

 Improve workshop utilization and operational efficiency.

 Identify opportunities to increase sales of services and value-added products.

Required Skills

 Strong leadership and team management skills.

 Excellent communication and customer handling abilities.

 Good knowledge of automobile workshop operations.

 Ability to manage multiple tasks in a fast-paced environment.

 Strong problem-solving and decision-making skills.

 Basic knowledge of MS Excel and workshop management software is preferred.

Inventory & Compliance

 Monitor spare parts and consumable inventory.

 Maintain accurate operational records and reports.

 Coordinate with procurement for the timely availability of parts.  Ensure compliance with company policies, safety norms, and statutory requirements. Website -

Eligibility

 Experience in Automobile Workshop/Service Centre Management.

 Experience in managing workshop operations, service teams, and customer relationships is mandatory.

 Qualification: Diploma/Bachelor's Degree in Automobile/Mechanical Engineering, or any relevant discipline.

Preferred Candidate

 Experience with multi-brand automobile workshops or authorized service centers.

 Strong focus on customer satisfaction and operational excellence.

 Ability to lead teams and achieve branch performance targets.

Benefits

 Competitive Salary

 Performance Incentives

 PF, ESIC & Health Insurance

 Paid Leave

 Career Growth Opportunities

 Professional & Supportive Work Environment

Why Join Go Garage?

 Be a key part of one of fastest-growing automobile service startups.

 Work directly with the founders and leadership team.

 Lead finance for a rapidly expanding multi-city business.

 Drive strategic business decisions with real impact.

 Enjoy a high-growth career path with significant ownership and learning opportunities.