Back Office Staff

Responsible for managing inventory, coordinating dispatch activities, handling marketplace communications, supporting marketing initiatives, and monitoring customer feedback to ensure smooth day-to-day business operations.

• Key Responsibilities Stock Management Monitor and maintain inventory levels.
• Update stock records and ensure inventory accuracy.
• Coordinate stock replenishment and warehouse organization.
• Courier Dispatch & Follow-upManage order dispatch processes.
• Coordinate with courier partners for timely deliveries.
• Track shipments and resolve delivery-related issues.
• Marketplace Coordination Conduct meetings and coordinate activities with e-commerce platforms such as Flipkart and Amazon India.
• Handle product listings, account-related queries, and marketplace updates.
• Monitor sales performance and platform compliance.
• Daily Reporting Prepare and submit daily operational reports.
• Track sales, inventory status, dispatch performance, and pending tasks.
• Maintain accurate operational records.
• Product Photography CoordinationArrange and manage photography of new stock/products.
• Share product images with the marketing team for creative development and mockups.
• Ensure product content is updated and organized.
• Marketing Team Follow-upCoordinate with the marketing department regarding promotional materials and campaigns.
• Track progress of creatives, product mockups, and content requirements.
• Ensure timely completion of marketing deliverables.
• Customer Feedback ManagementCollect, review, and analyze customer feedback.
• Identify recurring issues and improvement opportunities.
• Coordinate with relevant teams to enhance customer satisfaction.
• Required SkillsInventory and stock management
• E-commerce marketplace operations
• Courier and logistics coordination
• Reporting and documentation
• Communication and follow-up skills
• Basic Excel/Google Sheets knowledge
• Team coordination and multitasking