RCU Cluster Manager

CLUSTER MANAGER RCU - SULB

Job Title –RCU CLUSTER MANAGER

Location – PUNJAB

Reports to – Head of RCU

 Key Job Responsibilities 

State RCU Manager for SULB Business:– LAP, Micro LAP,SBL,EDI, Suvarna Loans,Vyapar Mitra,Pharma Mitra,Nirman Mitra

1. Proven ability in fraud prevention/detection, identification on weeding out bad application, investigation of causes of risk incident/fraud and measures to prevent them.
2. Exposure to digital sampling / team handling / Vendor Management/ Reporting Fraud/incident reports to internal and external stakeholders
3. Investigation of fraud cases – Pre-Disbursal and Post Disbursal.
4. To monitor the performance of the vendors monthly and advise the management regarding the same.
5. Travel across Kerala branches to make sure the branch is functioning properly.
6. Identification of cash misappropriation, process lapse, cheating and forgery and other fraudulent activities executed by staff, customer and outsider.
7. To create a depository on the historical audits scorecards and fraud summary and create a trend based on the risk framework and make sure that the business is running without any process or system gaps.
8. Interacting with the business, internal people across department to identify if there any frauds or risk.
9. To validate the risk register and provide recommendations if all the risks are covered in the risk register based on the market trends and business.
10. To monitor if the controls maintained in the risk register are functioning properly.
11. To provide recommendations for the investigations carried based on whistle blowers.
12. Prepare fraud monitoring report for the frauds identified and investigated.
13. Proven recovery measures – relevant branch/employees/hierarchy or external collections / skip tracing agencies/bureau alerts etc
14. Drive recovery targets with the stakeholders
15. Demonstrated ability to deploy and implement relevant fraud detection tools – be it pre-disbursement / post-disbursement/police / legal measures
16. Experienced, Used and Implemented various Technology tools, including Hunter/Karza/Crime Check, AI / ML for fraud control and prevention, detection and resolutions.
17. Engagement capability with markets/field teams to identify control weaknesses and work with relevant teams to fix them
18. Conduct mystery shopping to validate the efficacy of process adherence/controls/gaps and address them.
19. Demonstrated ability to develop and successfully run RCU function and practice.

Experience:  4-10 years experience.

Education: Any Graduate, Post Graduate, CA or MBA