CRM & Customer Follow-up Executive

Job Title: CRM & Customer Follow-up Executive

Company: Golden Eye Securities

Location: Ahmedabad

Job Type: Full-Time

Job Description

We are looking for a smart, responsible, and communication-oriented CRM & Customer Follow-up Executive to manage customer enquiries, sales follow-ups, service coordination, and daily CRM updates.

Key Responsibilities

• Handle incoming customer calls and WhatsApp enquiries.

• Contact new leads received from Justdial, Website, WhatsApp, and other online sources.

• Regularly follow up with potential customers and update their status in CRM.

• Create and track customer service tickets.

• Coordinate with technical staff for service visits, surveys, and installations.

• Track whether assigned work is completed, pending, or requires a revisit.

• Schedule new customer surveys and track quotation status.

• Follow up with customers after quotations are sent.

• Coordinate routine payment reminders with the accounts team.

• Maintain accurate and timely updates in CRM.

• Prepare a simple daily report of new leads, follow-ups, pending services, surveys, and important issues.

Candidate Requirements

• Good communication skills in Gujarati and Hindi.

• Basic English communication and understanding.

• Good knowledge of computers, Excel, WhatsApp, and CRM software.

• Comfortable making regular customer follow-up calls.

• Responsible and organized in managing multiple tasks.

• Able to coordinate between customers and technical staff.

• Must have a positive attitude and willingness to learn.

Preferred ExperienceCandidates with experience in any of the following will be preferred:

• CRM Executive

• Customer Relationship Executive

• Telecaller / Telesales

• Sales Coordinator

• Service Coordinator

• Back Office with Customer Handling

Salary₹18,000 to ₹25,000 per month, depending on experience and skills.

Performance incentives can be provided based on follow-up performance, CRM discipline, and sales conversion.

Working Hours:Full-Time Office Job

Important

This is not only a telecalling or data-entry job.The candidate will be responsible for managing customer communication, lead follow-ups, service coordination, and CRM updates to ensure that no customer enquiry or office task is missed.