Customer Care Executive
Giriraj GroupFixed
₹11,000 - ₹12,000
Earning Potential
₹12,000
Fixed
₹11,000 - ₹12,000
Earning Potential
₹12,000
Work from Office
Full Time
Min. 6 months
Basic EnglishJob highlights
Urgently hiring
Job Description
Position: Customer Support & Social Media Executive
Company: Spiritual Fragrance — "Sanatan hi Satya hai" 🚩
Location:VATVA, AHEMEDABAD | Type: FULL-TIMR | Salary:12000RS
About us
Spiritual Fragrance is a Sanatan fragrance brand offering pure puja attars, perfumes and combos — such as Kasturi, Shiv Chandan, Kesar Chandan and Vrindavan Ki Mitti. We deliver divine fragrances to devotees across India. We're looking for a warm, dependable team member who can represent our brand and care for our customers with respect.
Key responsibilities
- Order confirmation calls: Call customers to confirm incoming orders (especially COD) — verifying address, product and quantity to reduce returns/RTO.
- Customer query handling (primary role): Respond to customer questions across phone, WhatsApp, Instagram DMs and email — resolving queries on products, order status, delivery, refunds and returns politely and promptly.
- Social media management: Upload daily Instagram posts/stories, reply to comments and DMs, and collect and share customer reviews.
- Follow-ups: Follow up with customers on pending orders, delivery updates and reorders.
- Record-keeping: Maintain a simple record of orders and queries in Excel/Google Sheets.
What we're looking for
- Clear communication in both Hindi
- A confident, polite and patient phone manner.
- Working knowledge of Instagram and WhatsApp.
- Basic typing and comfort with Excel/Google Sheets.
- Most importantly: genuine respect for customers and comfort representing a devotional Sanatan brand.
Nice to have
- Prior experience in tele-calling, customer support or social media handling.
- Basic content creation skills (e.g. Canva).
How to apply
Send your resume or a short introduction to 8799618787.
Use the subject line: "Customer Support — Spiritual Fragrance". 🙏
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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