Customer Service Executive

• Designation: Customer Service Executive.
• Function: Store Operations.
• Employment Type: On Roll.
• Position Overview: The position of a Customer Service Executive plays a critical role in ensuring a positive shopping experience for customers and contributing to the overall success of Nature’s Basket.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Act as the first point of contact for customer inquiries, assisting with product information, pricing, and locating items within the store.
• Provide recommendations and assist customers in finding suitable products to meet their needs.
• Stay up-to-date with our gourmet products, their origins, usage, features, benefits, etc., and accurately inform customers about them.
• Quickly learn about new products, services, and procedures to address customer questions effectively.
• Be adaptable to changing customer needs and preferences.
• Operate cash registers accurately, handle cash transactions, and maintain proper cash-handling procedures.
• Assist in stock replenishment, inventory management, and conducting regular stock checks.
• Be willing to take on additional responsibilities or tasks as needed to support the team's success.
• Step in to assist colleagues during peak periods or when additional support is required.
• Actively promote and sell premium products, striving to meet or exceed sales targets.
• Cross-sell and upsell to maximize sales opportunities.
• Assist in maintaining an attractive and organized store display, ensuring that products are well-stocked and visually appealing.

Qualifications & Requirements:

• Minimum High School Diploma or equivalent.
• Prior experience in a customer-facing role, preferably in retail or hospitality.
• Good communication and interpersonal skills.
• Passion for gourmet food and a willingness to learn about new products.
• Strong sales and customer-convincing abilities.
• Basic computer skills for operating the point-of-sale system.
• Attention to detail and a commitment to providing outstanding customer service.
• Motivated to learn, ability to solve problems and creative.
• Flexible & adaptive.