Customer Care Supervisor

Job Description: Customer Contact Representative

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Role Summary

We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries and concerns in a professional and empathetic manner

Resolve customer issues efficiently to maintain high satisfaction levels

Build and maintain strong, positive relationships with customers

Assist the team in enhancing customer service processes and quality

Manage multiple tasks effectively while maintaining accuracy and attention to detail

Required Qualifications

Excellent communication and interpersonal skills

Strong problem-solving and multitasking abilities

Patient, positive, and detail-oriented mindset

Previous customer service experience is an added advantage

Fluency in multiple languages is a plus

Minimum qualification: High school diploma or equivalent

Job location: Ahmedabad

Salary & Benefits

CTC: ₹25,000 – ₹36,000 per month

Night Shift Allowance: Additional compensation for hours worked beyond 40 per week

Perks & Facilities:

Complimentary meals during shifts

Cab facility available between 9:00 PM – 6:00 AM

Temporary accommodation provided for 5 days for relocated candidates

Travel tickets from your place to Ahmedabad.

Screening question

Must-have qualifications

Work location will be Ahmedabad, Are you comfortable relocating as per your joining date?

Ideal answer: Yes

The Salary offered on this role is between 25-36 thousand per month based on your last drawn salary. Is it acceptable to you?

Ideal answer: Yes

Preferred qualifications

We must fill this position urgently. Can you start immediately?

Ideal answer: Yes

Thanks & Regards,

HR Team