Customer Relationship Manager

Customer Relationship Manager

Company: Planet Hyundai

Industry: Automobile

Planet Hyundai is seeking a Customer Relationship Manager to strengthen customer relationships and ensure high levels of customer satisfaction throughout the sales and after-sales journey. The role focuses on improving customer experience, managing feedback, and supporting retention initiatives.

Key Responsibilities:

• Manage customer feedback and monitor satisfaction levels (CSI).
• Handle customer complaints and resolve escalations promptly.
• Ensure timely follow-ups on sales inquiries, vehicle deliveries, and service visits.
• Maintain and update customer data in the CRM system.
• Coordinate with Sales and Service teams to enhance customer experience.
• Support customer engagement and retention activities.