Customer Support Executive

Job description:

We are looking for a Customer Support Executive who can handle customer queries efficiently through calls, emails, and chat, ensuring a positive customer experience and timely issue resolution.

Key Responsibilities

Handle inbound/outbound customer calls, emails, and chats

Resolve customer queries and complaints professionally

Maintain accurate records in CRM systems

Follow standard scripts and escalation processes

Coordinate with internal teams for issue resolution

Ensure customer satisfaction and service quality standards

Required Skills & Qualifications

Strong communication skills (English & Hindi preferred)

Basic computer knowledge (MS Office, CRM tools)

Customer-focused and problem-solving mindset

Ability to handle pressure and multitasking

Minimum qualification: 12th Pass

Preferred Skills (Good to Have)

Prior experience in BPO / Customer Support

Knowledge of chat or email support

Regional language proficiency

What We Offer

Competitive salary + performance incentives

Training & career growth opportunities

Supportive team environment

Job Type: Full-time

Work Location: In person