Field Sales Executive

Sales Executive - Ahmedabad

Job Responsibilities:

Graduate (Science) with 0-2 years sales experience in Facilities Management or home services, proficient in MS-Office/G-Suite

Identify and secure pest control business opportunities, achieve sales targets, manage renewals and collections, maintain customer service quality, coordinate with operations and back office, and prepare sales reports

Business Development (Sales):

Achieve sales targets as per the branch's approved business plan

Execute sales promotion activities within the assigned territory

Ensure all Sales KPIs are achieved on a month-on-month basis

Identify and follow up with prospective customers; respond to enquiries within defined timelines

Maximise the conversion of enquiries into confirmed orders

Ensure contract renewals are in line with company expectations

Track market developments and identify new business opportunities

Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

Ensure high-quality service delivery to all customers

Maintain strong liaison and communication with clients

Prepare and submit customer reports promptly

Address customer complaints and work with Operations and Back Office to resolve them effectively

Conduct detailed site inspections and SRAs

Generate quotations through the system as per company guidelines

Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients

Set realistic and accurate customer expectations regarding pest management services

Capture correct and complete customer information (email, two contact numbers, address with landmarks)

Promote visit-based sales as per iCABS frequency to enable structured annual service calendars

Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery

Ensure new sales are visible in iCABS for planning and execution via Service Companion

Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling

Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

Ensure timely invoice submission and obtain necessary acknowledgements

Coordinate with the Back Office for accurate and timely invoicing

Share costings and customer expectations with Operations in advance

Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

Ensure timely and accurate updates in all sales-related systems

Prepare daily and monthly sales reports Maintain an updated and organised customer database

Key Result Areas:

Business Development (Sales)Upselling Renewals (if assigned)Calls / Survey / Quotations/ PDSA as per the Regional plan Collection & DSO

Customer Service On-Time Invoice Submission

Competencies (Skills essential to the role):

Strong interpersonal and networking abilities

Effective verbal and written communication skills

Proficient in client negotiation

Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement:

Any Graduate (Science)Proficient in MS-Office/G-Suite

Minimum 0-2 years of direct sales experience in Facilities Management services

Minimum 0-2 years of experience in home products, home services, or residential cleaning services (preferred)