Inside Sales Executive

Job Summary

We are looking for a highly motivated Inside Sales Executive who can handle online inquiries, understand customer requirements, provide product recommendations, prepare quotations, conduct regular follow-ups, and convert leads into sales.

The ideal candidate should be comfortable handling customers through WhatsApp, phone calls, Instagram, Facebook, website inquiries, and other online channels.

This role requires excellent communication skills, customer handling ability, follow-up discipline, and a strong sales mindset.

Key Responsibilities

Lead Management

• Handle inquiries received through:
• WhatsApp
• Phone Calls
• Instagram
• Facebook
• Website
• Google Business Profile
• Online Marketplaces
• Respond to customer inquiries professionally and promptly.
• Understand customer requirements and recommend suitable products.
• Qualify leads and identify serious buyers.
• Maintain proper records of all customer interactions.

Sales Conversion

• Follow up with customers on a regular basis.
• Build trust and relationships with potential buyers.
• Convert inquiries into confirmed orders.
• Explain product features, benefits, and applications.
• Handle customer objections professionally.
• Assist customers in making purchase decisions.

Quotation & Proposal Management

• Prepare and send quotations.
• Coordinate pricing approvals when required.
• Follow up on pending quotations.
• Track quotation status until closure.
• Maintain records of quotations issued.

Customer Consultation

Understand customer requirements for:

• Restaurants
• Cafes
• Hotels
• Cloud Kitchens
• Food Courts
• Fast Food Outlets
• Tea Shops
• Juice Centres
• Bakeries
• Catering Businesses
• Industrial Canteens

Guide customers regarding:

• Equipment Selection
• Layout Planning
• Product Combinations
• Budget Planning
• Startup Requirements

CRM & Software Management

• Update lead status regularly.
• Maintain accurate customer records.
• Record follow-up activities.
• Track inquiry progress.
• Generate reports when required.

Coordination

Coordinate with:

• Showroom Sales Team
• Dispatch Department
• Accounts Department
• Purchase Department
• Management

to ensure smooth order execution and customer satisfaction.

Performance Indicators (KPI)

Performance will be evaluated based on:

Sales Performance

• Monthly sales achieved
• Revenue generated
• Order conversion rate

Lead Management

• Number of inquiries handled
• Follow-up completion rate
• Response time

Customer Satisfaction

• Customer feedback
• Repeat business generated
• Professional communication standards

Required Skills

Communication Skills

Must be able to communicate effectively in:

• Gujarati
• Hindi
• Basic English

Sales Skills

• Customer Handling
• Negotiation
• Objection Handling
• Relationship Building
• Follow-up Management

Technical Skills

• Computer Operations
• Microsoft Excel
• WhatsApp Business
• Email Communication
• CRM Software
• Internet Research

Preferred Qualifications

• Graduate in any discipline.
• Experience in Sales, Telecalling, Customer Support, Business Development, or Inside Sales will be preferred.
• Freshers with excellent communication skills may also apply.

Desired Personality Traits

We are looking for individuals who are:

• Confident
• Energetic
• Positive
• Self-Motivated
• Disciplined
• Customer-Focused
• Result-Oriented
• Quick Learners

What We Offer

• Stable Career Growth
• Professional Work Environment
• Sales Incentives
• Learning Opportunities
• Exposure to Large-Scale Restaurant Equipment Projects
• Long-Term Career Development

Important Note

This is a sales-focused role.

Candidates interested only in digital marketing, graphic design, social media management, SEO, content creation, or advertising should not apply.

The primary responsibility of this role is converting customer inquiries into sales and contributing to the company's revenue growth.