IT Executive

We are looking for a responsible and technically focused Hardware Engineers to handle field engineer schedules, stock records, customer enquiries, service coordination, and basic Tally accounting for our computer hardware company. The role involves coordinating between clients, suppliers, service technicians, and field engineers to ensure timely resolution of hardware and service requests.

The position combines customer support, hardware-service coordination, inventory control, and office administration—common responsibilities for hardware support roles, which include troubleshooting, maintaining inventory records, documenting service requests, and coordinating repairs.

• Key ResponsibilitiesHandle computer hardware and service-related inquiries through phone, email, and messaging platforms.
• Understand customer complaints and coordinate with the appropriate technician or field engineer.
• Create, update, and follow up on service requests, quotations, repair jobs, and customer records.
• Schedule field engineers for installations, breakdown calls, maintenance visits, and deliveries.
• Coordinate with clients and field engineers regarding appointment timings, locations, job status, and completion reports.
• Maintain stock records for computers, laptops, printers, networking equipment, accessories, spare parts, and other products.
• Monitor stock levels and inform management about items that need to be purchased or replenished.
• Record inward and outward movement of goods accurately.
• Coordinate with suppliers regarding product availability, pricing, deliveries, warranties, and replacements.
• Update customers about repair progress, delivery timelines, and service completion.
• Maintain service reports, engineer attendance, pending-job lists, warranty records, and customer follow-ups.
• Enter sales, purchases, receipts, payments, and stock-related transactions in Tally.
• Assist with invoice preparation, outstanding-payment follow-up, and basic accounting records.
• Ensure proper filing of invoices, service documents, purchase records, and delivery challans.
• RequirementsExperience in computer hardware sales, service coordination, inventory, or office administration.
• Basic knowledge of desktops, laptops, printers, CCTV, networking products, accessories, and common hardware issues.
• Good communication skills in English and the local language.
• Ability to communicate professionally with customers, vendors, and field engineers.
• Working knowledge of Tally, MS Excel, email, and WhatsApp.
• Strong follow-up, scheduling, documentation, and organizational skills.
• Ability to manage multiple service calls and stock-related tasks simultaneously.
• A diploma or degree in computer hardware, IT, commerce, or a related field is preferred.