Senior Customer Care Manager - Tractor Services

Senior Customer Care Manager - Tractors

Responsibilities & Key Deliverables

• Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products.
• (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships
• .Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty

Preferred Industries

AutomobileTractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management

System Generated Secondary Skills

Experience Level

Senior Level