Telecaller

A female telecaller acts as the primary voice of a company, responsible for making outbound calls to prospects and handling inbound calls to drive sales, promote services, or address customer queries. Key responsibilities include achieving targets, maintaining client records, and delivering excellent customer service with polite communication. TN Private Job Portal +3

Key Responsibilities

• Outbound Calling: Contacting potential and existing customers to promote products/services, generate leads, or set appointments.
• Inbound Query Resolution: Handling incoming calls to answer questions, resolve complaints, and provide information politely.
• Sales & Targets: Persuading customers to purchase products/services to achieve daily, weekly, and monthly sales targets.
• Data Management: Maintaining detailed logs of customer conversations, updating databases, and following up on inquiries.
• Relationship Building: Establishing rapport with clients to foster long-term loyalty and satisfaction. Indeed +7

Required Skills and Qualifications

• Communication: Excellent verbal communication skills in the required languages (e.g., Hindi, English, Kannada).
• Soft Skills: Strong convincing power, negotiation skills, and ability to handle rejection calmly.
• Experience: Previous experience in telecalling, customer service, or sales is usually preferred.
• Technology: Basic knowledge of computers, CRM software, and telephone systems.
• Education: Typically a high school diploma or higher.