Collection Executive / Officer

Job Summary

The Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements. They must exhibit excellent communication skills, empathy, and a firm yet respectful approach to ensure debt recovery while maintaining customer relationships.

Key Responsibilities

• Initiate outbound calls to customers with overdue payments or outstanding debts.

• Use scripted or customized conversation templates to engage with customers professionally.

• Attempt to reach customers through various communication channels, including phone calls, emails, and SMS.

• Assess customers financial situations and propose feasible payment solutions.

• Negotiate repayment plans, settlements, or alternative arrangements to clear debts.

• Provide information on available payment options and guide customers in choosing the most suitable one.

• Update customer account information, including contact details and payment history.

• Prepare and maintain detailed reports on collections activities.

• Maintain professionalism and patience when dealing with difficult or irate customers.

• Build rapport with customers to encourage cooperation and commitment to payment.

• Meet or exceed monthly and quarterly collection targets.

• Continuously improve collection strategies to optimize results.