Collection/Recovery Manager

·        Accounts Receivable Management: Monitor, identify, and follow up on overdue invoices and outstanding debts.

·        Client Communication: Contact Customers via telephone, email, mail or Personal visit to arrange payments and resolve queries.

·        Negotiation & Problem Solving: Negotiate payment plans, handle partial payment requests, and resolve billing disputes/discrepancies.

·        Documentation: Maintain meticulous records of all collection activities, communications, and promises to pay.

·        Reporting: Prepare aging reports and monitor daily, weekly, or monthly collection goals.

·        Internal Coordination: Collaborate with Sales and Billing teams to address customer issues and prevent further delinquency. 

Required Skills & Qualifications

·        Experience: 5–7years of experience in collections, accounting, or accounts receivable.

·        Logistics Knowledge: Familiarity with freight forwarding, shipping terms, or transportation industry billing.

·        Technical Skills: Proficiency in MS Excel and experience with ERP/accounting software (e.g., SAP, Oracle, NetSuite) or specialized collection tools.

·        Soft Skills: Strong negotiation, communication, and conflict-resolution skills.

·        Education: Bachelor’s degree in Finance or Accounting preferred. 

·        Reduction in DSO (Days Sales Outstanding).

·        Percentage reduction in aging accounts (e.g., 60+ days).

·        Achieving monthly collection targets.