Collections Team Leader

Job Summary:

We are looking for an experienced and results-driven Tele Collection Team Leader to manage

and lead a team of tele-collection executives. The role involves driving collection performance,

ensuring compliance with company policies, and maintaining high standards of customer

communication.

Key Responsibilities:

• Lead, monitor, and motivate a team of tele-collection executives to achieve daily and monthly

collection targets.

• Allocate workloads, track individual and team performance, and provide regular feedback.

• Ensure adherence to collection processes, compliance guidelines, and regulatory standards.

• Handle escalated customer cases and support the team in resolving complex collection issues.

• Conduct regular team meetings, coaching sessions, and training to improve productivity and

quality.

• Prepare and share MIS reports on collections, performance metrics, and recovery status.

• Coordinate with internal teams to resolve discrepancies and improve collection outcomes.

• Maintain a professional and customer-centric approach in all interactions.

Required Skills & Qualifications:

• Minimum 2+ years of experience in tele-collections, with prior experience in a team leadership

role.

• Strong knowledge of collection processes, recovery strategies, and compliance norms.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to lead teams, manage pressure, and meet targets.

• Proficiency in MS Excel and basic reporting tools.

• Strong problem-solving and decision-making abilities.

Preferred Qualifications:

• Experience in BFSI, NBFC, FinTech, or related industries.

• Familiarity with CRM and dialer systems