Customer Care Executive

• Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Document customer interactions and maintain detailed records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfactory resolution.
• Process orders, returns, refunds, or account updates as required.
• Meet customer satisfaction, response time, and quality targets.
• Collaborate with internal teams to improve customer experience.
• Required QualificationsHigh school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service, support, or a related role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Basic computer skills and familiarity with CRM software.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Preferred SkillsExperience with customer support tools such as Zendesk, Freshdesk, or Salesforce Service Cloud.
• Ability to handle difficult customer situations calmly and professionally.
• Knowledge of industry-specific products or services.
• Teamwork and adaptability.
• Typical KPIsCustomer Satisfaction Score (CSAT)
• First Response Time (FRT)
• Average Resolution Time
• First Contact Resolution (FCR)
• Customer Retention Rate

If you'd like, I can also provide:

• A customer support job description for freshers
• A customer support executive resume sample
• A BPO/customer service interview preparation guide.